Introduction
Escorts4U is committed to protecting the privacy and confidentiality of personal information (Personal Information) of Users. Escorts4U maintains robust physical, electronic and procedural processes and safeguards to protect the Personal Information in our care.
Escorts4U is bound by the Australian Privacy Principles (APP) in the Privacy Act 1988 (Cth) (Act), as well as other applicable laws.
When you enquire about E4U’s services, or become a User of the Websites, a record is made that includes your Personal Information. By using the Website, you consent to Escorts4U collecting and using your Personal Information in order to provide the Services. By using this Website you consent to Escorts4U disclosing your Personal Information in accordance with the Australian Privacy Principles and its Policies.
Escorts4U collects Personal Information that is considered reasonably necessary for Escorts4U to carry out its business, manage our User’s needs, and provide its Services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing client relationships.
The Personal Information is collected, held, used and disclosed for various purposes, depending on the nature of your transaction with Escorts4U, but may include:
- Providing you with the Escorts4U services (Services)
- Identifying you, including your Home State; and
- Managing and administering the Services
- Developing and expanding the Services
- Monitoring and compliance with the Local Laws
- Responding to enquiries and complaints; and
- Protecting against fraud (or suspected fraud)
The type of Personal Information that we collect and hold will typically include:
- Your name (if provided)
- Your contact details, e.g. email address and Home State location
- Financial information (where you post a Profile)
- Computer sign in data, statistics on page views, traffic to and from the Website
- Other information including your IP address (geo-location) and standard web log information
- Any additional Personal Information you provide to us, or authorise us to collect as part of your interaction with Escorts4U
Where possible, Escorts4U will collect the Personal Information directly from you. We may collect and update your Personal Information over the phone, by email, over the internet or social media, or in person.
In some circumstances, Escorts4U may need to collect the Personal Information from a third party. For example, Escorts4U may collect, from the provider of a payments platform where your transactions are stored (Payments System), information about the transactions you undertake with us. Escorts4U may also collect information from other participants in the Payments System and other financial institutions in order to resolve disputes or errors which are brought to our attention. If you do not provide some or all of the Personal Information requested, Escorts4U may not be unable to provide you with the Services.
Anonymity
You may visit and use our Websites without identifying yourself. You have the ability to remain anonymous or use a pseudonym in your dealings with us.
If you identify yourself (for example, by providing your contact details), any Personal Information you provide to Escorts4U will be managed in accordance with this Privacy Policy, and Escort4U’s other Policies and Terms and Conditions.
Non-provision of information
You can always decline to give Escorts4U any Personal Information we request, but that may mean we cannot provide you with some or all of the Services you have requested. If you have any concerns about Personal Information we have requested, please let us know.
Right to access, correct and delete Personal Information
You may request that your Personal Information held by Escorts4U be deleted at any time, and provided that the information is not required by Escorts4U or the Payments System for completing a financial transaction or is not lawfully required pursuant to any Local Laws, the information will be deleted promptly.
You are entitled to access your Personal Information held by Escort4U on request. To request access to your Personal Information please contact us using the contact details set out below. The Personal Information saved by Escorts4U will be provided on request at no cost.
If you consider any Personal Information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
Escorts4U may decline your request to access or correct your Personal Information in certain circumstances in accordance with the APPs. If Escorts4U refuses your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your Personal Information about the requested correction.
Complaints process
You may make a complaint about privacy to Escorts4U at the contact details set out below.
Escorts4U will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within seven (7) days.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within three (3) days and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within [30 days] of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, or you consider that Escorts4U may have breached the APPs or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the OAIC website.
Responsible authority
Any requests, questions or complaints regarding data privacy and protection should be addressed to the Privacy Officer: privacy@escorts4u.com.au